Customer Service Representative At A reputable Logistics and Transportation company

Job Details

Job Title:	Customer Service Representative At A reputable Logistics and Transportation company
Organisation:	A reputable Logistics and Transportation company
Location:	Anambra State
Min Work Experience:	1 year(s)
Qualification:	No Specified Qualification
Industry:	Customer Service
Course:	RELATED DISCIPLINE

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A reputable Logistics and Transportation company is currently recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anambra

Job Responsibilities

Receive and dispatch orders for products or deliveries
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipments as required
Utilize Process Monitors and Workflows on daily basis
Ensure timely movement and delivery of freight to customers
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client invoicing
Interact with our customers in arranging their shipments, exceeding customer service expectations
Contribute to maintain strong relationships with suppliers
Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
Various reporting responsibilities as needed
Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
Monitor the route and status of field team to coordinate and prioritize their schedule
Respond to any issues and follow-up by coordinating with the appropriate departments or field team.

Qualifications

6 months to 1 year related experience and / or training; or equivalent combination of education and experience
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Fluent in English.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: vacantpositions2018@gmail.com using the Job Title as subject of the email.

0906 809 7513

Customer Service Representative At A reputable Logistics and Transportation company

Job Details

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