Customer Service Officer At Patricia Technologies Limited

Job Details

Job Title: Customer Service Officer At Patricia Technologies Limited
Organisation: Patricia Technologies Limited
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: No Specified Qualification
Industry: Customer Service
Course: RELATED DISCIPLINE
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Patricia Technologies Limited (RC 1484208) is an e-commerce company that deals with trading giftcards and discounted cards used for millions of in-app purchases in the tech space and mobile apps/devices. It also has a Patricia Gift Store which help users send gifts to over 25 countries, and odd helper, an i n-app purchase platform that help user pay discount prices for application, subscriptions, purchases and downloads.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Slot: 21 Openings

Job Description

  • We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.

Requirements

  • Proven customer support experience - a minimum of 1-3 years (must have worked in a high influx e-commerce business like Jumia, Konga, etc)
  • Strong phone contact handling skills and active listening.
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills, Ability to multi-task, prioritize and manage time effectively
  • Ability to develop and manage a system of operation (top-notch organizational Skills).
  • Expertise in managing conversations on social media.
  • Passionate about customer service
  • Highly entrepreneurial - comfortable with ambiguity and taking initiative
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Good typing speed (ideally above 45 wpm). This will be tested below.
  • Previous experience in Customer Service in Crypto, Fintech, E-commerce related company is an added advantage

How to Apply
Qualified and Interested candidates should forward Application letter and Resume with Typing Speed Test result to: careers@patricia.com.ng using the position as the subject of mail on or before 16th July 2020.

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