Customer Service Officer At OTP Internet Technology

Job Details

Job Title:	Customer Service Officer At OTP Internet Technology
Organisation:	OTP Internet Technology
Location:	Lagos State
Min Work Experience:	1 year(s)
Qualification:	HND / B.Sc
Industry:	Customer Service
Course:	Related Discipline

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OTP Internet Technology is a Fintech company that provides quick loans to customers vis an online process. The company's major product is 9credit. 9credit is a quick loan app that is available on google play store for use by customers.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

We are recruiting for a Customer Service Officer who can help us achieve our company’s financial goals. The ideal candidate for this position must be willing to work as part of a dynamic team.

Responsibilities

Ensure customer satisfaction and provide professional customer service
Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Using computerized systems to access the details of customers.
Handling customer complaints, escalating to a supervisor when needed.
Manage large amounts of incoming calls and live chats.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Meet personal / customer service team targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Resolve customer complaints via phone, email, or social media
Use telephones to reach out to customers and verify account information.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Providing feedback on the efficiency of customer service process.
Take the extra mile to engage customers.

Job Specifications

Minimum of B.Sc / HND in related field
Minimum of 1 year of experience in similar role(NYSC experience acceptable).
Experience with a CRM tool.
Tech-savvy with working knowledge of Microsoft packages
Goal oriented so as to meet daily targets
Excellent communication skill (written and oral)
Patience, ability to manage stress and negotiation skill.
Open to working on Saturdays when required.
Candidates around Ikeja, Ogba and Ojota axis will be preferred.

Salary
N50,000 - N60,000 / Month

How to Apply
Interested and qualified candidates should send their CV to: otptechnologyhr@gmail.com clearly indicating the Job Title as the subject of the e-mail.

0906 809 7513

Customer Service Officer At OTP Internet Technology

Job Details

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