Gen128 Business Solutions is a business service provider that exists to provide professional, confidential and highly effective business administrative support to our clients. Our services are specifically tailored to meet individual client needs. Our aim is to free you from time-consuming, low productivity tasks which will result in you focusing on activities that will move your business forward + Increase your profits. The services we offer Include: Back Office Support, Marketing Solutions and Information Technology Solutions.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Employment Type: Full-time
You will be required to work as part of a team providing high quality customer support services via telephone and e-mail;
You will be will be responsible for liaising with our clients, their associates and maintain a high level of customers' satisfaction experience;
Your day-to-day tasks will be focused on providing excellent customer support services meeting our clients' service level agreements;
You should be able to react to customers' requests promptly and in a professional manner;
You will be required to develop Telephone Scripts as needed;
You will be required to work with less supervision;
Your day-to-day tasks will be focused on achieving set goals & targets;
B.Sc Degree with 1 - 30 years work experience.
Very good level of English Language - both written and spoken;
Excellent communication and interpersonal skills;
Excellent Telephone handling skills;
Excellent Computer Literacy & Record Keeping Skills;
Excellent Administrative and Organizational skills
Ability to work with own Initiative
Strong orientation to achieving team's goals and targets set;
Willingness to learn and develop;
Team player open to share knowledge and to support your colleagues;
Call Centre Experience will be an advantage;
Professional attitude and orientation to details.
Salary & Perks
Flexible / agile working
Incredible progression programmes and development through the business
Friendly, fun working environment.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.