Customer Service Manager At Basic Consumers Kash Ebonyi Cooperative Society Limited

Job Details

Job Title: Customer Service Manager At Basic Consumers Kash Ebonyi Cooperative Society Limited
Organisation: Basic Consumers Kash Ebonyi Cooperative Society Limited
Location: Ebonyi State
Min Work Experience: 3-5 year(s)
Qualification: BSc
Industry: Customer Service
Course: Business Administration
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Basic Consumers Kash Ebonyi Cooperative Society Limited - A 16 year old company with proven track record. BC KASH is considered the second largest co-operative society with more than 2 million active members. lifting every raised hands through financial instruments (loan) is our mission.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Abakaliki, Ebonyi
Employment Type: Full-time

Job Brief

  • We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
  • The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • ensure sales growth through customers satisfaction and marketing
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Requirements

  • BS degree in Business Administration or related field
  • 3-5 years experience.
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

Salary
N45,000 - N60,000 / month.

 

How to Apply
Interested and qualified candidates should forward scaned copies of their CV / Resume and Credentials to: ebonyibckash@yahoo.com using the "Job title" as subject of the email.

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