Customer Service Executive At Realty Point Limited (RC 621592)

Job Details

Job Title:	Customer Service Executive At Realty Point Limited (RC 621592)
Organisation:	Realty Point Limited (RC 621592)
Location:	Lagos State
Min Work Experience:	No Specified year(s)
Qualification:	OND
Industry:	Customer Service
Course:	RELATED DISCIPLINE

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Realty Point Limited (RC 621592) is a dynamic multifaceted Pan-African real estate going concern primarily involved on the supply side of the industry with strong presence in REAL ESTATE Development, Investment, Publishing, Training/Consultancy and Marketing Syndications.

We are recruiting to fill the position of:

Job Title: Customer Service Executive

Location: Lagos

Job Description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions
Include but not limited to:

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Manage incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail
Greet customers warmly and ascertain problem or reason for calling or visiting
Assist with placement of refunds, or resales
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Answer questions about terms of sale
Act as the company gatekeeper
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Handle changes in policies or renewals

Qualification Requirements

Minimum of OND in any related discipline

Other Requirements:

Proven customer support experience and track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively

Top Skills & Proficiencies:

Customer Service
Product Knowledge
Quality Focus
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Analysis
Problem Solving
Organizational Skills
Adaptability
Ability to Work Under Pressure
Computer Skills

How to Apply
Interested and qualified candidates should send their CV to: realtypointjobs@gmail.com using the Job Title as the subject of the email.

0906 809 7513

Customer Service Executive At Realty Point Limited (RC 621592)

Job Details

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