Customer Service / Customer Experience Manager At Mandilas Group Limited

Job Details

Job Title: Customer Service / Customer Experience Manager At Mandilas Group Limited
Organisation: Mandilas Group Limited
Location: Nationwide
Min Work Experience: 5 year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Related Discipline
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Mandilas Group Limited is a conglomerate of companies with branches in different parts of the country. Our Core activities include Engineering / Air conditioning Sales, Installation and Service, Plumbing and Automobile Sales / Leasing / Service.

We are recruiting to fill the position below:

Job Title: Customer Service / Customer Experience Manager

Location: Nigeria

Objectives

  • This role is to provide excellent customer service / customer experience and promote the idea throughout the organization.
  • The goal is to keep the department running in an efficient and profitable manner, by developing effective customer service / experience procedures, implementing customer loyalty programs and setting customer satisfaction goals.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Stay informed on the latest industry techniques and methods.
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service activities and discussions
  • Mentor, supervise and develop customer service staff and nurture an environment where they can excel in order to meet Mandilas' mandate
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Assess service statistics and prepare detailed reports on your findings.

Requirements

  • Bachelor's Degree in Business Administration or related field
  • A minimum of 5 years of proven experience in a customer service / experience position
  • Good understanding of management practices and techniques
  • Outstanding written and verbal communication skills
  • Proficiency in Microsoft Office and customer service software
  • Awareness of industry’s latest technology trends and applications
  • Excellent leadership and interpersonal skills
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Ability to think strategically in terms of culture and behavior, business processes and technology and tools
  • Outstanding leadership abilities
  • Creative problem-solving and innovative thinking.

 

How to Apply
Interested and qualified candidates should send their Resumes with a Cover Letter to: hr@mandiIasng.com using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.

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