Customer Relationship Manager At Chartwell Securities Limited

Job Details

Job Title: Customer Relationship Manager At Chartwell Securities Limited
Organisation: Chartwell Securities Limited
Location: Lagos State
Min Work Experience: 1 year(s)
Qualification: Diploma/ B.Sc
Industry: Customer Service
Course: Business Administration
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Chartwell Securities Limited - A company of Investment Managers and Stockbrokers focused largely on the investment needs of private and institutional clients.

We are recruiting to fill the position of:

Job Title: Customer Relationship Manager

Location: Lagos
Employment Type: Full time

Responsibilities

  • Supervise day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Implement an effective customer loyalty program.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on your findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.

Requirements

  • Relevant Degree / Diploma in Business Administration with a minimum of 1 year work experience.
  • Proficiency in Microsoft Office and customer service software.
  • Outstanding written and verbal communication skills.
  • Good understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Salary

  • N600,000 - N750,000 annually.

Method of Application
Interested and qualified candidates should send their CV to: chartwellsecuritieslimited@gmail.com using the "Job Title" as the subject of the email.

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