Customer Relations Representative At Greink Global

Job Details

Job Title: Customer Relations Representative At Greink Global
Organisation: Greink Global
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: Bachelor's Degree, HND, Master's Degree, NCE, OND.
Industry: Customer Service
Course: Related Discipline
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Greink Global is a recruiting agency based in Lagos State.

We are recruiting to fill the position below:

Job Title: Customer Relations Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Duties and Responsibility

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process.

Qualification

  • Bachelor's Degree, HND, Master's Degree, NCE, OND.

Salary
N50,000 - N70,000 / month.

How to Apply
Interested and qualified candidates should send their their CV to: hr@greinkglobal.com clearly indicating the "Job Title" as subject of your mail.

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