Valinno Systems is a leading enterprise-solutions provider for large scale and SMEs businesses in Nigeria and international. Our core disciplines encompass operational development, standardization and streamlining, promoting accountability through proper documentation, boosting staff efficiency and manpower through the aid of Biz Edge Enterprise Solution.
We are recruiting to fill the position below:
Job Title: Customer Relations Officer
Employment Type: Full-time
We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.
Add customer to after sales support after the free support period
Call customers after the completion of their software implementation to find out if they are having any challenges
Call customers after the completion of their software implementation to gauge their satisfaction level
Monitor customer subscriptions to identify overdue payments.
Call customers to remind them of upcoming renewal, before their subscription is due.
Follow up with customers after their payment is due
Advise customers on their various payment options
Conduct collections process on each customer that includes; phone calls, emails and text messages.
Develop collection methods that bring in revenue and ensure full payment of subscriptions.
Negotiate payment plans and schedules.
Keeping accurate records and reports on collection activities.
Work with the support team to resolve customer complaints.
Work with management to improve processes
HND / B.Sc from a reputable institution
Good writing and verbal communication skills
Must be computer literate
Must be proficient with Microsoft Word and Excel
Ability to work under pressure
Ability to work unsupervised.
Method of Application
Interested and qualified candidates should forward their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.