Customer Relations Officer At Valinno Systems

Job Details

Job Title: Customer Relations Officer At Valinno Systems
Organisation: Valinno Systems
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: HND / B.Sc
Industry: Customer Service
Course: Related Discipline

Valinno Systems is a leading enterprise-solutions provider for large scale and SMEs businesses in Nigeria and international. Our core disciplines encompass operational development, standardization and streamlining, promoting accountability through proper documentation, boosting staff efficiency and manpower through the aid of Biz Edge Enterprise Solution.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos
Employment Type: Full-time

Job Summary

  • We are looking to employ someone who enjoys interacting with customers and is computer literate for the post of our customer relations officer.

Roles

  • Add customer to after sales support after the free support period
  • Call customers after the completion of their software implementation to find out if they are having any challenges
  • Call customers after the completion of their software implementation to gauge their satisfaction level
  • Monitor customer subscriptions to identify overdue payments.
  • Call customers to remind them of upcoming renewal, before their subscription is due.
  • Follow up with customers after their payment is due
  • Advise customers on their various payment options
  • Conduct collections process on each customer that includes; phone calls, emails and text messages. 
  • Develop collection methods that bring in revenue and ensure full payment of subscriptions.
  • Negotiate payment plans and schedules.
  • Process payments.
  • Keeping accurate records and reports on collection activities.
  • Work with the support team to resolve customer complaints. 
  • Work with management to improve processes

Requirements

  • HND / B.Sc from a reputable institution
  • Good writing and verbal communication skills
  • Must be computer literate
  • Must be proficient with Microsoft Word and Excel
  • Ability to work under pressure
  • Ability to work unsupervised.

Method of Application
Interested and qualified candidates should forward their CV to: career@valinno.com using the Job Title as the subject of the email.



  • Email me jobs like this


    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited

    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited

    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    LATEST JOB VACANCIES


    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES