Customer Relations Officer At Hartleys Supermarket and Stores

Job Details

Job Title: Customer Relations Officer At Hartleys Supermarket and Stores
Organisation: Hartleys Supermarket and Stores
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: B.SC/ Diploma
Industry: Customer Service
Course: RELATED DISCIPLINE
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Hartleys Supermarket and Stores - We deliver the ultimate shopping experience to our community by offering a wide variety of the freshest and quality products, with exceptional service.

We are recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lagos

Job Description

  • Hartleys Supermarket and Stores is currently seeking Customer Relationship Officers to join our Contact Center
  • You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.а

The primary responsibility of the role includes:

  • Service customers over the phone and practices telephone courtesies at all times.
  • Practicing quality in all aspect of the job to ensure customer satisfaction.
  • Ensure good customer retention by providing excellent and professional services.
  • Consistently cross sell and upsell group's financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

  • Minimum of a Diploma / Degree Holder, SPM / STPM with relevant work experience.
  • 1 to 3 years experience of relevant working experience as Executive, Customer Relationship .
  • Solid phone selling with excellent oral communication, interpersonal and active listening skills.
  • Acceptable level of written English.
  • Highly motivated, matured and committed individual.а
  • Resourceful, proactive and able to work independently to produce high quality technical or professional work.а
  • Getting results through personal proficiency.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Fast leaner and able to adopt stressful environment and fast moving аwork atmosphere.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@hartleysmarket.com using "CRO" as the subject of the mail.

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