Customer Relations Manager At Snail Rearing and Agro Products Limited in Akwa Ibom State Nigeria

Job Details

Job Title:	Customer Relations Manager At Snail Rearing and Agro Products Limited in Akwa Ibom State Nigeria
Organisation:	Snail Rearing and Agro Products Limited
Location:	Akwa Ibom State
Min Work Experience:	No Specified year(s)
Qualification:	B.Sc / B.A
Industry:	Marketing/ Public Relations
Course:	Business Administration, Marketing or a related field

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Snail Rearing and Agro Products Limited - The company was established as a result of the need to provide humans with essential vitamins and nutrients that snails can give to the human body system. We have been making sure that this doesn't stop and we are still committed to that drive everyday. We are working on expansion to all states in Nigeria so as to be able to reach more clients. We hope you can help us achieve that.

We are recruiting to fill the position below:

Job Title: Customer Relations Manager

Locations: Abuja (FCT), Akwa Ibom, Imo, Lagos, Osun and Oyo

Job Brief

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with key employees among customers
Create plans to address clients’ business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

B.Sc / B.A in Business Administration, Marketing or a related field
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: snailrearingagroproductsltd@gmail.com using the Job Title as the subject of the mail.

0906 809 7513

Customer Relations Manager At Snail Rearing and Agro Products Limited in Akwa Ibom State Nigeria

Job Details

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