Customer Experience Representative At Pointsource

Job Details

Job Title: Customer Experience Representative At Pointsource
Organisation: Pointsource
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: OND
Industry: Customer Service
Course: Marketing, Business Administration, Computer Science
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Pointsource, an ICT firm involved in Gadget Sales, Web Services and Tech Consultancy, is recruiting to fill the position below:

Job Title: Customer Experience Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Receives customers' requests by telephone / mail, analyzes requests and respond accordingly
  • Assists in resolving customer problems and complaints.
  • Recruit new customers and do follow up
  • Digital marketing & Cold calling
  • Involve in all forms of advertisement drive.
  • General office duties.

Qualifications and Requirements

  • Minimum of OND in Marketing, Business Administration, Computer Science, or Science related discipline.
  • Minimum of 1-3 years experience
  • Must possess excellent written and communication skills.
  • Persuasive personality with outgoing positive attitude Demonstrated aptitude for problem-solving; ability to determine solutions for customers
  • Result driven, timely, innovative with good negotiating skills
  • Ability to self-motivate and multi-task, work independently or within a team
  • Proficiency in using Microsoft Applications such as Word, Excel
  • IT & Phone savvy.: Donot apply if you donot have basic computing skills
  • Applicants must have a Government issued ID, Original School Certificate and reside in Lagos, preferably within 15km of Ikeja.

Remuneration

  • In return, we offer a competitive salary. Salary plus Commission plus Bonus and opportunity to progress your career.

Method of Application
Interested and qualified candidates should send their Application Letter and CV to: jobs@pointsource.ng clearly indicating the Job Title as the subject of your mail.

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