Customer Experience Officer At God is Good Motors (GIGM)

Job Details

Job Title: Customer Experience Officer At God is Good Motors (GIGM)
Organisation: God is Good Motors (GIGM)
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: B.Sc / B.A /HND
Industry: Customer Service
Course: Related Discipline
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God is Good Motors (GIGM) - Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos
Cadre: Entry/ Officer

Job Description

  • Make or update travel reservation(s) for walk in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross sell the GIGM online booking app and other Company products & services.
  • Assist Guests that require special assistance to board or depart conveyance.

Job Requirements

  • B.Sc / HND (2.2 / Lower Credit) from an accredited / reputable tertiary Institution.

 

Method of Application
Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position and Location as the subject of the email.

Note: Vacancy exists at our Ajah Terminal.

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