Customer Experience Officer At ERFOLG Outsource Limited

Job Details

Job Title: Customer Experience Officer At ERFOLG Outsource Limited
Organisation: ERFOLG Outsource Limited
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: B.Sc/HND
Industry: Customer Service
Course: Related Discipline
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ERFOLG Outsource Limited is a business management consulting firm with core competence in the fields of human resources management. We stand to provide efficient and qualitative consulting services in the areas of human resources placement and management, provide businesses with needed outsourcing services, training & Leadership Development Programs.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lagos
Employment Type: Full-time
Level: Entry Level 1 & 2

Job Description

  • Make or update travel reservation(s) for a walk-in guest using the online booking system.
  • Create and maintain Guests/ reservation records.
  • Resolve service matters in-person or virtually.
  • Forward booking/traveling reschedule requests to the concerned unit.
  • Announce arrival and departure information using the public address system.
  • Assist with Guests’ luggage check-in.
  • Ensure Guests’ complaints and emergency concerns are escalated to the appropriate Unit(s).
  • Adhere to all company policies and promote brand Goodwill.
  • Promote/ Cross-sell Company's products & services.
  • Assist guests that require special assistance to board or depart conveyance.

Job Requirements

  • BSc Degree / HND (a minimum of 2.2 / Lower Credit) from an accredited / reputable tertiary Institution.
  • 1 - 2 years work experience.

Salary

  • N70,000 - N80,000 monthly.

 

Method of Application
Interested and qualified candidates should send their Applications to: careers@erfolg.com.ng using the Job Title as the subject of the email.

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