Customer Experience Manager At A reputable Company

Job Details

Job Title: Customer Experience Manager At A reputable Company
Organisation: A reputable Company
Location: Lagos State
Min Work Experience: 8 year(s)
Qualification: B.Sc / B.A
Industry: Customer Service
Course: Related Discipline
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A reputable Company is currently recruiting to fill the position below:

Job Title: Customer Experience Manager

Location: Lagos

Job Description

  • On behalf of our client, we are looking for an enthusiastic and dedicated customer experience manager to enhance customer experiences.
  • You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer service.
  • To ensure success as a customer experience manager, you should exhibit in-depth knowledge of customer engagement channels and experience in a similar industry.
  • A top-notch customer experience manager will be someone whose expertise results in excellent customer relationship management and a positive brand image.

Requirements

  • A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
  • At least 8 years experience as a customer experience specialist.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software.
  • Exceptional interpersonal skills and a client-centered approach.
  • Great organizational and time management abilities.
  • Superb communication, collaboration, and problem-solving skills.

 

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