Customer Experience and Process Improvement Specialist At Brand7Ps Communications Limited

Job Details

Job Title: Customer Experience and Process Improvement Specialist At Brand7Ps Communications Limited
Organisation: Brand7Ps Communications Limited
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: BSc
Industry: Customer Service
Course: Business Administration,
Recommended links

Brand7Ps Communications Limited - Our client is a Lifestyle Company with retail stores in Lagos and a broad distribution network all over Nigeria.

In order to support its expansion drive and growth plans they are recruiting experienced professionals to fill the position below:

Job Title: Customer Experience and Process Improvement Specialist

Location: Lagos
Job Type: Full time

Job Summary

  • The Customer Experienceand Process Improvement Specialist will be responsible for providing potential and existing customers with exceptional services by identifying customer needs, responding to customer queries, and collaborating with internal departments to optimize customer experience and brand awareness across all touch points.
  • Responsible for driving process compliance within our operations; to identify and communicate metrics for measurement of continuous improvement along with mououonitoring and analyzing quantitative and qualitative results related to initiatives on a continual basis.
  • He/She will report to the Head, Sales and Marketing and will provide the administrative, business improvement, process re-engineering, business intelligence and analytical support required for efficient management of the customer life journey to meet company’s objectives of profitability, customer success and stakeholder experience.

Job Description

  • Responsible for positive customers’ experience across all touch points, continuous business process improvement, identifying market gaps and reporting market opportunities
  • Responsible for driving process compliance within our operations; to identify and communicate metrics for measurement of continuous improvement along with monitoring and analyzing quantitative and qualitative results related to initiatives on a continual basis.
  • Tracking customer experiences across online and offline channels, and touchpoints
  • Monitoring daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes
  • Collaborating with internal teams to enhance customer experience and brand awareness.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Documenting processes and escalating customer issues, as well as customer compliments and complaints
  • Responding to customer queries in a timely and effective manner, using appropriate communication channels
  • Analyzing customer feedback on products/services, new releases, and marketing programmes and campaigns as well as preparing timely reports using modern business intelligence tools
  • Process design, development and implementation to meet business goals.
  • Monitor process performance and improvements in key metrics.
  • Actively seek innovative ways of improving existing systems and processes
  • Evaluating customer experience surveys and facilitating improvements
  • Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
  • Develop and maintain a complete database of both B2C and B2B clients using good CRM tools to build closer relationships and monitors customers buying patterns

Qualification and Experience

  • A minimum of First Degree in Business Administration, Mathematics, Statistics, Computer Sciences, Marketing or in a related field preferred 
  • Minimum of 2 years’ experience as a process improvement, customer experienceor a similar customer support role
  • A proven track record in designing and optimizing processes across an organisation.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Proficiency in MS Office, as well as CX and CRM software
  • Exceptional interpersonal skills and a client-centered approach
  • Great organisational and time management abilities
  • Superb communication, collaboration, and problem-solving skills.
  • Strong project management background with demonstrated success in continuous improvement and business value streams.
  • Capable of multi-tasking, manage time and prioritize workload.
  • Ability to collate and interpret data from various sources.

Salary
N1,800,000 - N2,400,000 annually

 

How to Apply
Interested and qualified candidates should send their CV to: brand7ps@gmail.com using the Job Title as the subject of the email.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES