Customer Care Service Executive At Lorache Consulting Firm in Abuja Nigeria

Job Details

Job Title:	Customer Care Service Executive At Lorache Consulting Firm in Abuja Nigeria
Organisation:	Lorache Consulting Firm
Location:	Abuja
Min Work Experience:	2-5 year(s)
Qualification:	B.Sc,PGD
Industry:	Customer Service
Course:	Related Discipline

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Lorache Consulting Firm - Our client in the ICT sector with operations across the nation seeks to employ qualified candidates to fill the position below:

Job Title: Customer Care Service Executive

Locations: Abuja (FCT) and Lagos

Job Description
Shop Operations (Customer Care Service Executive):

First-line interaction with customers
Ensure customer queries / requests/ concerns are attended, documented and reported to management
Follow-up with relevant department should in case there is any delay, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for Stock and Cash Management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Ensure Daily Operational Reports are prepared and submitted in time
Share improvisations with management which can be replicated at all locations/ processes
Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST

Qualifications

Graduate / Post Graduate
Desired Experience 2 to 5 years in a similar profile

Desired Attributes:

Relevant Industry Experience, Been on the front end handling customers and team.
Should have Planning and organizing skills proven achiever.
Should have sharp business acumen.

NB:

Experience in Customer Service.
Experience in Cash and Stock management.
Experience in First line interaction with customers.
Candidate Integrity is key (Integrity checks to be provided.)

Method of Application
Interested and quailified candidates should send their CV to: lorachevacancy@gmail.com using Job Title as the subject of the mail.

0906 809 7513

Customer Care Service Executive At Lorache Consulting Firm in Abuja Nigeria

Job Details

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