Customer Care & Sales Management Trainee At Mai Shayi Coffee

Job Details

Job Title: Customer Care & Sales Management Trainee At Mai Shayi Coffee
Organisation: Mai Shayi Coffee
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: No Specified Qualification
Industry: Customer Service
Course: RELATED DISCIPLINE
Recommended links

Mai Shayi Coffee, a Specialty Coffee house located on the podium floor of Sapetro Towers on Adeola Odeku St, Victoria Island, Lagos, caters to the corporate individual and coffee aficionado; by providing a superior coffee experience of product and service.

In our aim at becoming a world-class Specialty Coffee brand, we will be recruiting the services of an experienced, Up-scale candidate to fill the position below:

Job Title: Customer Care & Sales Management Trainee

Location: Lagos, Nigeria

Job Brief

  • We are recruiting to Coffee Customer Care & Sales Management Trainee; tasked with ensuring maintaining the highest standards in terms of providing a world-class Sales & Customer service experience for all our customers.
  • Reporting to the General Manager, the Specialty Coffee Customer Care and Sales Management Trainee develops, manages and coordinates new sales leads, builds strong loyalty with existing customers and coordinates all customer relations and sales while ensuring alignment with Mai Shayi Coffee’s broader business goals.
  • Mai Shayi Coffee’s customer base is diverse including but not limited to retail customers; such as private individuals, corporate bodies, corporate events, restaurants, cafes, hotels, bakeries and foodservice operators.

Responsibilities

  • Target and secure sales lead to aid team in achieving sales and profit targets. The expectation is to put on a minimum of 20-30 new customers per month, minimum order of 300 plus grams a week per customer.
  • Research local Nigerian market amidst the current Covid-19 pandemic including Corporate offices, office buildings, Embassies, Schools, coffee enthusiasts, competitor businesses and coffee industry events.  
  • Make and receive sales calls on existing and prospective customers/accounts to present Mai Shayi Coffee’s coffee & brewing equipment/accessories and secure new business. The expectation is to prospect and generate up to 15 viable leads per week.
  • Manage new business, providing customer support, ensuring quality and training needs are met by utilizing account management, coffee training academy, kitchen and roasting teams.
  • Maintain and update account files including information on equipment, ordering patterns, contact person(s) info, notes, pricing, profitability objectives and loading pictures of successful customer transactions and experiences on all our communications platforms.
  • Provide support to the new and existing customer base as needed, through training and other activities such as consultation. This may include participating in events after business hours.
  • Provide support and work with baristas, kitchen team and logistics to ensure efficient fulfilment of orders. Ensure on-going communication about customer activity.
  • Maintain selling tools (e.g., sales specification sheets, product samples), ordering tools, training tools, may carry a small amount of coffee equipment for presentations, deliveries along with product information sheets.
  • Work with Graphic Designers and Photographers to propose and manage content for all our digital marketing platforms. With a primary focus to our e-commerce platform/Website.
  • Attend and lead in the weekly sales meeting updates to management. This time is set aside to review the sales report, activity report (pending engagements & business) with management for the upcoming week and future scheduling.
  • Other responsibilities as assigned by the General Manager.

Essential Requirements

  • Two year’s related outside sales experience.
  • Consultative and proven sales skills.
  • Specialty coffee and tea experience is not a must, but the ability to learn fast is key.
  • Excellent customer service skills.
  • Excellent written and oral communication skills. (Essential)
  • Strong initiative, motivation and self-management skills.
  • Strong Word and Excel computer skills.
  • Digital Marketing, Content writing, Graphic Design or Photography skills a plus.
  • Owning a reliable vehicle with a Valid Driver License is an added advantage.
  • Ability to communicate clearly, directly, succinctly and honestly in all business-related communications.
  • This role’s hours will be from Monday – Saturday and may involve additional hours.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV, Cover Letter and Salary expectations to: oyindamola@maishayicoffee.com and cc: sebastian@maishayicoffee.com and ibrahim@maishayicoffee.com using the "Job title" as subject of the email.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Customer Service Agent At Maersk
    Maersk in (Lagos State)
    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more

    Customer Service Agent At Maersk
    Maersk in (Lagos State)
    Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the globa... Read more
    View all

    LATEST JOB VACANCIES


    Business Development Manager At Lead Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Lagos State)
    We require the services of an experienced Business Development Manager with a wide range of business clientele and a network of c... Read more

    Floor manager at automobile repair garage
    jd autos center in (Lagos State)
    Regulate day-to-day operations of unit in conjunction with Departmental Heads, Manager, Executive Chef, Security. Cordinate and l... Read more

    FINANCE OFFICER
    LEAD Enterprise Support Company Limited in (Lagos State)
    Job Objective: The Finance Officer will assist the Finance/Admin Manager in the implementation of the HMO’s accounting policies an... Read more
    View all jobs

    Copyright © 2024 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES