Customer Care Officer At Virgin-landmarts

Job Details

Job Title:	Customer Care Officer At Virgin-landmarts
Organisation:	Virgin-landmarts
Location:	Lagos State
Min Work Experience:	1-2 year(s)
Qualification:	B.Sc / HND
Industry:	Customer Service
Course:	RELATED DISCIPLINE

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Virgin-landmarts is a Nigerian real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well adding value to individual and organization on a timely and consistent basis.

Our core business include Real Estate, Building construction with modern architectural design and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the Real Estate industry.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ojo, Lagos
Job Type: Full Time

Responsibilities

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Manage large amounts of incoming calls
Generate sales leads

Requirements

First Degree from a reputable university
Experience: 1 - 2 years
Proven customer support experience or experience as a Customer Care Officer
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to prioritize, and manage time effectively
Candidates must reside around Ojo, Festac Town, Mile 2, Ago, Satellite Town, Iyanoba, and its environs.

Remuneration

Salary + Benefit + Incentive.

How to Apply
Interested and qualified candidates should send their CV to: recruitmentvirginlandmarts@gmail.com using the Job Title as the subject of the mail.

0906 809 7513

Customer Care Officer At Virgin-landmarts

Job Details

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