Contact Center Agent At Bukkha Hospitality Limited

Job Details

Job Title: Contact Center Agent At Bukkha Hospitality Limited
Organisation: Bukkha Hospitality Limited
Location: Lagos State
Min Work Experience: 1-3 year(s)
Qualification: OND / HND /
Industry: Customer Service
Course: Related Discipline
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Bukkha Hospitality Limited, (BHL or the Company), trading as Bukka Hut; a fast food restaurant with outlets located in Lekki Phase 1, (on Admiralty Way & Opposite Farm City), Circle Mall-Jakande, Chevron Drive, Ikota,  Ikoyi, Festival Mall, Festac,  Gbagada & - MMA2 Ikeja all in Lagos. We serve your favorite Nigerian meals, Bukka style, in a comfortable and hygienic environment.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Lekki Admiralty Way, Lagos
Employment Type: Full-time

Essential Job Functions

  • Answering calls from customers professionally and responding to customer inquiries and complaints.
  • Send all order received to the outlets for processing and ensure it is fulfilled to the last point.
  • Handling and resolving customer complaints regarding product sales to service problems.
  • Providing customers with the necessary service and product information.
  • Processing orders, and treating enquiries requested by the customers.
  • Identifying, escalating priority issues and reporting to the Supervisor or line Manager immediately.
  • Ensure all customer data are rightly entered and saved into the system and also regular update on customer information when necessary.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Other duties as assigned.

Requirements

  • Candidates should possess an OND / HND / Bachelor's Degree with 1 - 3 years work experience.

Salary
N50,000 monthly.

 

Method of Application
Interested and qualified candidates should send their CV to: careers@bukkahut.com using the Job Title as the subject of the email.

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