Community Manager At CcHUB

Job Details

Job Title: Community Manager At CcHUB
Organisation: CcHUB
Location: Lagos State
Min Work Experience: 2-4 year(s)
Qualification: B.Sc / B.A
Industry: NGO/ Community Service
Course: Related Discipline
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CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • As Community Manager, you will lead engagement with community(ies) of Creative Economy stakeholders including creatives / creators, sector support organisations like hubs, associations and collectives, service providers and freelancers, employers, and business owners etc.
  • In this role, you will manage the daily operations of the Creative Economy community ecosystem. Build models, metrics of success and growth strategies, ensuring long-term success and growth of the community.

Job Responsibilites

  • Fostering a sense of community by building relationships with the community across a range of stakeholder types.
  • Stimulating engagement by interacting with followers and the Creative Economy audience.
  • Responsible for developing the content strategy across all social media channels, with a strong focus on Tiktok, Instagram, Facebook, YouTube, our website and other bespoke community engagement tools in use.
  • Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
  • Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
  • Analyse the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
  • Ensure all communication and tone of voice is consistent with our brand identity.
  • Measuring the interaction level with the community;
  • Monitoring answering questions, comments, and customer queries in a timely manner.
  • Monitoring the success of campaigns and analyzing community and social media data.
  • Preparing detailed weekly and monthly reports on social media activity;
  • Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
  • Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on audience across hubs.
  • Staying up-to-date on social media tools and best practices.

Qualifications
Do apply if you have a keen understanding of:

  • How Creative Economies work and how the communities in the sector operate.
  • Tools and strategies that enhance community engagement both online and offline.

Successful candidate will have the following experience:

  • Bachelor’s Level or Equivalent in communication, English, journalism, marketing or a related field.
  • 3 - 4 years of social media marketing/content and  campaign management experience to deliver against clear metrics for engagement.
  • 2+ years in social community management including Facebook, Instagram., LinkedIn, Twitter and YouTube are essential.
  • At least 2 years understanding of community networks and - design, functionality, strategy.
  • Solid understanding of more emerging platforms such as TikTok, Clubhouse, etc.
  • Wide knowledge of digital marketing methods - including content marketing, social media, and online advertising.
  • Knowledge of Hootsuite, mail chimp or similar programs to manage online postings on different platforms.
  • Proficient in Google Analytics.
  • Organisational skills to handle multiple priorities in a fast-paced environment.
  • Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
  • Experience of working in a large, complex organization with extensive stakeholder management experience
  • Knowledge of marketing trends and techniques.

Additional Information:

  • The role can be based anywhere in Africa although Lagos, Nairobi or Kigali are preferred

What We Offer

  • Paid time off
  • Healthcare coverage
  • A highly collaborative team environment that will support your professional and personal growth
  • Work alongside great talent.
  • A culture of learning and innovation. 
  • Opportunities for career growth and training.
  • Interaction with industry leaders and forward-thinking people. 
  • A chance to make a social difference.
  • Overall fun company. 

 

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