Winock provides equipment to micro-businesses, such as rooftop solar, industrial tailoring machine, freezer, water pump e.t.c.. Winock is improving the productivity of these micro-businesses and as a result, gradually creating prosperity in Sub-Sahara Africa.
We are recruiting to fill the position below:
Job Title: Collections Officer
Location: Abuja (FCT)
We are seeking for a committed and proactive collections officer to liaise with customers on debt recovery management.
The ideal candidate will have worked in a similar role in the past and will be highly fluent in written and verbal English and pidgin. The role reports to the Collections supervisor.
Receive list of new customers from the Accounting team first thing in the morning and add the new customers to the collections list.
Send daily payment reminder text message to all debtors.
Proactively make daily payment demand calls to debtors that had been previously reached, promised to pay but failed to pay on the promised day
Proactively make daily payment demand calls to debtors that have missed their due payment the previous day
Ensure that all debtors have been called before the end of each day
Constantly monitor the collections list to ensure that customers do not owe beyond the agreed payment date
Daily input clear and easy to understand status update comments for each debtor on the collections list
Update category of debtors daily to enable Collections supervisor to determine customers that need to be visited
Provide daily clear and easy to understand reports to Collections supervisor and Accounting team
Provide insights and suggestions to the supervisor on how the collections process can be improved
Provide daily list of debtors that are due for visitation to the Repossession team
Follow up daily with the repossession team to ensure that debtors have been visited
Be the bridge between the Repossession and Accounting team on customer communications.
Proactively provide timely insight to the Collections supervisor on challenges faced by the Collections team as a result of inefficiencies in other departments
Qualifications and Experience
Minimum second class upper B.Sc / BA / HND in Business Administration, Social Sciences, Banking, Accounting, Finance or related fields.
Minimum 2 years’ demonstrable experience working as a collections officer or loan. officer for a respectable micro-finance bank or similar organisation.
Professional qualifications will be highly advantageous.
Good working knowledge of debtor and recovery management.
Good knowledge of micro-finance.
Past experience using excel or similar program is essential.
Past experience using Microsoft word or similar program is essential.
Strong verbal and written communications skills in English and Pidgin is essential.
Good working knowledge is mathematics is essential.
Strong attention to detail is essential.
Knowledge of Accounting software such as Quickbooks or BankOne will be highly advantageous.
Required Cultural Attributes:
Commitment to Winock’s vision and mission.
Ability to listen objectively.
Ability to objectively give and receive criticism.
Ability to speak up when necessary.
Ability to manage time effectively.
Ability to pay attention to detail.
Willingness to celebrate others.
Ability to take initiative.
Ability to be transparent.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the "Job title" as the subject of the email.