Cloud Support Officer At MainOne Cable

Job Details

Job Title: Cloud Support Officer At MainOne Cable
Organisation: MainOne Cable
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: B.Sc
Industry: Information Technology/ ICT
Course: Computer Sciences, Information Management or related Engineering field
Recommended links

MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.

MainOne Cable's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business. A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: Cloud Support Officer

Location: Lagos
Job Type: Permanent
Department: Technical
Slot: 2 Openings

Responsibilities

  • The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.

The specific responsibilities shall include to:

  • Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24 / 7 support to Cloud customers.
  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
  • Provide first level support for cloud customer complaints
  • Support ticket / queue management
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements

Qualifications, Skills & Competencies

  • Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
  • Minimum of 2 years’ experience in a virtualization & cloud environment.
  • Minimum of 2 years’ experience working with Microsoft system centre 2012
  • Experience working on Hyper-V and Active directory
  • Experience with Microsoft public, hybrid and private cloud
  • Experience working with Windows/Linux operating systems
  • Strong Cloud experience skills (AWS or Azure)
  • Powershell scripting experience will be an added advantage
  • Networking experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills

Demands of the Job:

  • Problem-solving skills
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability to work under pressure

Application Closing Date
Not Specified.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Website Developer (SquareSpace) At Biz Afric
    Biz Afric in (Lagos State)
    Biz Afric is all about helping businesses thrive in Africa byassisting them with a wide range of business support services, includ... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Website Developer (SquareSpace) At Biz Afric
    Biz Afric in (Lagos State)
    Biz Afric is all about helping businesses thrive in Africa byassisting them with a wide range of business support services, includ... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES