Client Support Officer At Owens & Xley

Job Details

Job Title:	Client Support Officer At Owens & Xley
Organisation:	Owens & Xley
Location:	Lagos State
Min Work Experience:	2 year(s)
Qualification:	B.Sc / HND
Industry:	Customer Service
Course:	Related Discipline

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Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.

At Owens and Xley Consults, everything we do is geared towards helping you build the business of your dreams and living the life you desire. Whether you are thinking of becoming your own boss or currently have your own business, we have solutions designed to support you.

We are recruiting to fill the position below:

Job Title: Client Support Officer

Location: Lekki / Ikoyi - Lagos
Employment Type: Full-time

Responsibilities

Answer incoming calls and emails efficiently and effectively
Keeping a seamless appointment system
Providing excellent & exceptional customer service
Provide accurate answers and develop professional relationships with ongoing customers and vendors
Maintaining a positive, empathetic, and professional attitude toward customers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues, as necessary.
Providing feedback on the efficiency of the customer service process.
Oversee the sorting and distribution of incoming mail
Collaborate with the immediate team and other company departments to ensure overall customer satisfaction and timely resolutions
All other duties as assigned.

Required Skills & Qualifications

B.Sc. or HND in a related field.
2 years’ experience in a similar role.
Professional certification in Customer service is a plus
Effective communication and strong listening skills.
Exceptional customer service skills.
Must be patient and courteous.
Must have the ability to multitask and prioritize
Excellent organizational and analytical skills
Must be efficient/meticulous
Excellent oral and written communication skills.
Have a passion for exceptional service.

Salary
N70,000 - N80,000 monthly

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@owensxley.com using the Position as the subject of email.

0906 809 7513

Client Support Officer At Owens & Xley

Job Details

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