Cesca Estate Services Limited is a facilities management Company located in Ikoyi, Lagos.
We are recruiting to fill the position below:
Job Title: Client Services Intern
Employment Type: Nysc
Provide accurate, detailed and immediate information to clients. This involves engaging in conversation with them to understand their needs and goals, then provide informed advice on the company's services.
Management of Clients Receivables
Respond to specific client requests and concerns in a timely manner, and escalate same to the appropriate parties within the organization.
Resolution of clients complaints and needs in a timely manner.
Move clients further in the partnership cycle. Make outbound calls to specified client targets, ask questions to identify needs, and recommend services or next steps.
Complete a sales transaction and ensure issue resolution.
Establish and cultivate relationships with our clients. Meet their needs so they are satisfied, resulting in profits for the company.
Update client records after each interaction with them. Add notes to clients records explaining what the interaction entailed and report on trends as necessary.
Perform other duties as may be assigned to you from time to time.
He/she should be a National Youth Service Corp member posted to Lagos and in need of a Primary Place of Assignment.
He/she should be a Second Class Honours (Upper Division) Estate Management/ Building Construction/ Accounting/ Finance/ Economics graduate from an accredited University.