Client Service Manager At BlueSlip Limited Nigeria Lagos State

Job Details

Job Title:	Client Service Manager At BlueSlip Limited Nigeria Lagos State
Organisation:	BlueSlip Limited Nigeria
Location:
Min Work Experience:	5 year(s)
Qualification:	BA/BSc/HND
Industry:
Course:	Customer Care Service

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Job Vacancy Description

BlueSlip invest / partner and grow international business in African market with a focus on west Africa. BlueSlip is also management consultancy firm, helping SME expand their operations and business. We provide varied management consultancy services for organisations.

We are recruiting to fill the position below:

Job Position: Client Service Manager

Job Location: Lagos

Job Descriptions

We are looking for a Client service Manager who'll lead all our marketing activities from social media and digital campaigns to advertising and creative projects.
Client service Manager responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you?re a skilled Marketing strategist, able to inspire your team members, we'd like to meet you.
Ultimately, you will run work as a Business Development Officer in ways that promote higher profitability and competitiveness.

Job Summary

Provide Customer Service: responsible for providing excellent customer service and ensuring their staff does the same, creating policies and procedures, providing conflict resolution and technical support to unsatisfied customers
Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
Designate work territories to client services staff and establish strategies necessary for achieving set targets
Provide clients with regular update and periodic statements to keep them abreast on changes in trends
Provide detailed explanations of product / service features to clients to aid their decisions on product choice
Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.
The Company may require the Employee to do any other work which AGOS shall consider appropriate in view of the qualifications of the employee, or as may be expedient for the Client's operational requirements.

Responsibilities

Ensure company's policies and security requirements are met
Greet and welcome guests, answer questions and address complaints
Contact clients to ensure they are satisfied with received products and services
Handle complaints of specific customers' requests and troubleshoot emergencies
Answer all incoming calls, redirect them or keep messages and ensure proper mail distribution
Improve customer service experience, create engaged customers and facilitate organic growth
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Regularly review service scores to identify areas that need improvement and respond to guest issues in a timely fashion.
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
Develop open and effective channels of communication with each client that can be employed by other departments as well
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
Encourage revenue growth by inspiring clients to purchase accessories and additional services
Become the reliable point of contact for each customer that is required to establish a strong business relationship
Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
Assist in resolving clients' issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution
Maintain excellent customer service and ensure the customer service team adheres to acceptable standards for client service
Market Products and Services: Promote sales and assist with marketing strategies, develop strong relationships with clients, strive to increase profits and client retention by running the department efficiently and successfully.
Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit

Requirements

Candidate should possess relevant qualification
A smart female is preferred with not less than 5 years work experience.

How to Apply
Interested and qualified candidates should send their Applications to: jobs@bluesliplimited.com using the "Job title" as subject of the email.

0906 809 7513

Client Service Manager At BlueSlip Limited Nigeria Lagos State

Job Details

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