Client Rlationship Officer At LearnSmart

Job Details

Job Title: Client Rlationship Officer At LearnSmart
Organisation: LearnSmart,Nigeria
Location:
Min Work Experience: 0 year(s)
Qualification: B.Sc /BA
Industry:
Course: Marketing,sales,Business Development

Job Vacancy Description:

LearnSmart specializes in e-learning services and helps organizations to train their employees effectively without the escalating costs associated with conventional training.

Based in Lagos, we are looking for a Client Relationship Officer. This role sits at the very core of our business and is arguably one of the most important. The individual in our Client Relationship Officer role will play an integral role in maintaining and developing the LearnSmart business and its relationship with clients. It is a demanding role but offers great potential for job satisfaction and reward.

Day to day, the individual is responsible for being the main source of contact for clients, responding to phone calls and emails whilst also being proactive in contacting clients regularly to maintain relationships, influence LearnSmart revenue and explore new opportunities for LearnSmart.

It is essential that our Client Relationship Officer possesses excellent customer service skills and organizational skills in addition to excellent communication skills to achieve goals in maintaining customer relationships.

This is not a sales role, but the successful candidate will be expected to take advantage of every opportunity to sell and be involved in sales-support activities.

Key Responsibilities

  • Responding to queries, complaints and requests from clients via email and telephone
  • Communicating with other team members to meet customers’ needs and requirements
  • Maintaining proactive, regular contact with clients to promote relationships
  • Regularly providing marketing support through data-driven prospecting on the web
  • Maintaining records of all contacts with clients using CRM system
  • Maximize opportunities for cross-selling and up-selling

Other Responsibilities

  • Support marketing and sales projects by making calls to existing and potential clients with a focus on selling LearnSmart service products
  • Providing service directly to customers when necessary  
  • Providing regular reports on clients relationship status

Key Requirements

  • Have excellent verbal and written communication skills
  • Be organized and able to prioritize your workload
  • Be driven to meet deadlines to promote customer service
  • Be dedicated to providing world class customer service
  • Be able to think on your feet and respond to customer demands and solve problems
  • Be comfortable in working towards weekly and monthly targets
  • Be comfortable in working with minimal supervision
Requirements
Minimum years of experience

0

Qualifications
B.Sc /BA
Desired Skills
communication and customer service skills
Other Requirements

Must be a university graduate (in any discipline) and have the following key characteristics:

  • Be confident and ambitious with a “can do, will do” attitude
  • Be well motivated, enthusiastic and able to work on your own initiative
  • Work well with others
  • Be able to keep an eye on the bigger picture and appreciate where your role fits into the business


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