Client Operations Officer At TopYouGo

Job Details

Job Title: Client Operations Officer At TopYouGo
Organisation: TopYouGo
Location: Lagos State
Min Work Experience: No Specified year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Marketing or any related courses.
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TopYouGo is a full-service digital marketing agency providing a wide range of digital marketing services to small, medium and large sized businesses across Lagos, Abuja, and other cities in Nigeria, and overseas. As a very ambitious company, we have a strong desire for success, which has helped in ensuring customer satisfaction and client retention.

We are recruiting to fill the position below:

Job Title: Client Operations Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

  • TopYouGo is looking for a Client Relations Officer to join their exciting team in the Lagos Office.
  • The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration.

About Your New Role

  • As the Clients Relations Officer, you are responsible for assisting the Human Resources & Client Relations Manager in establishing and maintaining client relations & business development.
  • You will also be responsible for the general welfare and management of the office and its environment.
  • You will be the first point of contact for all existing and prospective client’s enquiries. To excel in this role, you will have 1 - 2 years’ experience in a similar role with an excellent customer service, client relationship management, record keeping, reporting, and many more.

Responsibilities

  • To resolve day to day queries from clients and employees, and providing support for routine issues
  • To act as a point of escalation for client’s complaints
  • To manage phone calls and email correspondence, tracking of office stocks/supplies, and placing orders when necessary
  • Getting acquainted with all digital marketing terminologies, processes, and the person in charge
  • Assist with inductions, company policies, and key performance indicators for employees
  • Maintain employee records according to company rules and policies
  • To assist in establishing strong internal & external communication
  • To assist senior member of staffs when required
  • To participate in all team meetings and brainstorming sessions

Requirements / Personal Attributes

  • Degree in Marketing or any related courses.
  • A passion for digital marketing
  • Articulate and good communicator
  • Good telephone manners with excellent customer service
  • Good understanding of customer relationship management
  • Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
  • Ability to handle pressure whilst working to deadlines
  • Excellent team player with an entrepreneurial spirit
  • Strong interest in research and personal development
  • Digital Marketing experience will be an added advantage

Remuneration
Salary (N45,000 - N50,000; based on experience)

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