Client Experience Strategist At The Concept Group

Job Details

Job Title: Client Experience Strategist At The Concept Group
Organisation: The Concept Group
Location: Lagos State
Min Work Experience: 3 year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Related Discipline
Recommended links

The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company,Percy Aitkins - Bureau De Change.

We are recruiting to fill the position below:

Job Title: Client Experience Strategist

Location: Lagos
Employment Type: Full Time

Job Description

  • Use feedback to develop an in-depth understanding of customers
  • Implement a system to help you collect feedback, analyze it, and act on it regularly
  • Reduce friction and solve your customers' specific problems and unique challenges
  • Make listening to customers a top priority across the business.
  • Develop customer needs and use cases throughout a customer journey.
  • Translate customer needs into business requirements.
  • Serve as an advocate and champion for the customer centric, research, & design cultures to stakeholders with little experience partnering in human centered design.
  • Develop client strategic insights via client research techniques: quantitative, qualitative
  • Lead teams in developing business and customer cases to help drive experience improvement.
  • Understand and interpret customer experience measurements.
  • Develop operational plans to deliver great customer experiences.
  • Have a strong cross-functional understanding of service delivery to be able to identify and engage boundary partners.
  • Develop client strategic insights via client research techniques: quantitative, qualitative,
  • Have experience with leading facilitated sessions in customer journey mapping and service blueprinting.
  • Create effective communications across multiple internal channels to increase ability to change the customer experience.
  • Develop views of both present and future customer journeys through quality research.
  • Lead projects that enhance client’s understanding of the customer.
  • Serve as customer advocate during new product launches and service upgrades.

Job Qualifications

  • Bachelor's Degree
  • Minimum of 3 years experience.

How to Apply
Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job Title as the subject of the mail.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES