Client Experience Officer At An upcoming Fashion house

Job Details

Job Title: Client Experience Officer At An upcoming Fashion house
Organisation: An upcoming Fashion house
Location: Lagos State
Min Work Experience: 1-2 year(s)
Qualification: HND
Industry: Customer Service
Course: RELATED DISCIPLINE
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An upcoming Fashion house with retail store at Magodo area of Lagos State is recruiting suitable candidates to fill the position below:

Job Title: Client Experience Officer

Location: Magodo, Lagos

Job Description
Sales:

  • Understand customers' needs.
  • Know your products.
  • Keep a sales and business development perspective. Ability to spot opportunities and conscious of closing deals/selling.
  • Offer a solution to customers’ enquiries. If not available, proffer alternatives.
  • Encourage referrals from customers.
  • Meet sales goals and target as determined by the management
  • Work closely to share ideas and strategies on how to improve the business with management
  • Manage the store's handles on social media to interact effectively with customers

Client Relationship:

  • Ensure online customers consistently experience “wow” service.
  • Be an ambassador for the brand and always portray a positive attitude and energy when attending to clients and delivering service.
  • Ensure online customers are fully satisfied with service rendered.
  • Put a call through to customers to gather feedback on their experience and orders.

Qualifications

  • Minimum of HND with 1-2 years experience in a similar position
  • Must reside around the store's location
  • Must be proficient with internet and Social Media
  • Training on customer service would be an advantage

Skills Required:

  • Strong organizational skills
  • Excellent selling skills
  • Good communication and interpersonal skills
  • Great negotiation skills
  • Intelligence gathering skills
  • Must be self-motivated and fun loving
  • Ability to work extended hours when necessary

Official Working Hours:

  • Monday - Friday: 9am - 6pm
  • Saturday: 10am - 4pm
  • Public Holidays: As advised

Salary

  • N50,000 monthly.

Method of Application
Interested and qualified candidates should send in their Applications typed on the body of an email with CV as PDF or Word document to: cuanurecruitment@gmail.com using the "Job Title" as the subject of the email.

Note

  • Interview holds shortly after for shortlisted candidates who should be available then and resume immediately if successful.
  • Subject of the email must be position applied for as stated on the advert to be considered.
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