Call Representative At Dutch State Mines in Lagos State Nigeria

Job Details

Job Title: Call Representative At Dutch State Mines in Lagos State Nigeria
Organisation: Dutch State Mines
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: SSCE
Industry: Customer Service
Course: Related Discipline
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Dutch State Mines - From century-old roots as the Dutch State Mines, DSM has evolved into a purpose-led science company numbering 23,000 people worldwide and specializing in solutions for Nutrition, Health & Sustainable Living. Our purpose is to create brighter lives for all – which is why we’re proud that our name has assumed a new meaning among our people in recent years: Doing Something Meaningful.

We are recruiting to fill the position below:

Job Title: Call Representative

Locations: Abuja and Lagos
Employment Type: Contract

Job Brief

  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
  • keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • High School Degree
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • call center representative job description
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

 

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