Call Centre Nurse At Critical Rescue International (CRI)

Job Details

Job Title: Call Centre Nurse At Critical Rescue International (CRI)
Organisation: Critical Rescue International (CRI)
Location: Lagos State
Min Work Experience: 2-4 year(s)
Qualification: B.Sc
Industry: Customer Service
Course: Nursing
Recommended links

Critical Rescue International (CRI) is Nigeria's first national advanced medical paramedic company. We are in business to manage medical emergencies wherever and whenever they occur in our area of operation. On hand to deliver our innovative services is a team of uniquely qualified international and local medial personnel. We operate a fleet of ambulances.

We are recruiting to fill the position below:

Job Title: Call Centre Nurse

Location: Lagos
Reporting To: COO
Department: CRI Assist

Overall Purpose of the Job

  • Provide medical and non-medical services to our clients through our Medical Assistance Call Centre.
  • Perform administrative services for call centre related activities.

Roles & Responsibilities

  • Follow all policies and procedures laid out by CRI including but not limited to:
    • Company Policy and Procedures
    • Call Centre Policy and Procedures
    • HSE Policy and Procedures
    • Operational Policy and Procedures
  • Continuously review site for hazards and ways to reduce incidences of illness and injury, reporting any issues
  • Responsible for managing all call centre related activities with focus on customer service and satisfaction. Activities include, but are not limited to, gathering caller information, determining caller need, providing necessary assistance to caller, dispatching medical resources, connecting caller to medical personnel.
  • Responsible for managing all call centre administrative activities. Activities include, but are not limited to, answering emails, arranging and submitting invoices, gathering information from medical and other facilities, making and filing reports, and doing research activities.
  • Maintain Medical Assistance Call Centre room and equipment in clean and working condition with correct levels of inventory, reporting any irregularities
  • Assist with other duties as assigned

Key Performance Indicators:

  • Measurable generation of income for the organization for assigned services and products
  • Continued positive client satisfaction and feedback
  • Ability to manage client’s needs from beginning phone call to satisfactory conclusion

Minimum Qualifications

  • Primary Focus on Customer Service
  • Project Management Skills
  • Previous Experience Working in a Call Centre or HMO Service
  • University Degree, Nurse
  • 2-4 years working experience (Post NYSC)
  • Ability to utilize various Computer Software and applications, including Email, Microsoft Office, and other Administrative Software
  • Positive/outgoing attitude
  • Ability to adapt to various roles/responsibilities
  • Time management and organizational skills
  • Strong attention to detail and follow-through

How to Apply
Interested and qualified candidates should send their CV to: recruitment@crinigeria.com using the Job Title as the subject of the mail.

APPLY HERE
Click here to view most recent jobs posted today

  • Email me jobs like this

    LATEST RELATED JOB VACANCIES IN NIGERIA


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOBS BY STATES


    Recent Jobs in Abia

    Recent Jobs in Abuja

    Recent Jobs in Adamawa

    View all

    JOBS BY INDUSTRIES


    Accounting/ Audit/ Finance Jobs

    Administration/ Office/ Operations Jobs

    Advertising/ Social Media Jobs

    View all

    RELATED JOBS


    INTERNAL AUDITOR At LEAD Enterprise Support Company Limited
    LEAD Enterprise Support Company Limited in (Ogun State)
    Job Title: Internal Auditor (2) Department: Finance/Account Location: Ogun State, Nigeria. Reporting Relationship: Reports To: Sen... Read more

    CALL REP AT A REPUTABLE RESEARCH RELATED COMPANY
    Research Company in (Abuja)
    A reputable research company is currently recruiting FEMALE CALL CORRESPONDENTS to fill the position below: Job Title: Call Repres... Read more

    Waitress At PC Recruit Nigeria
    PC Recruit Nigeria in (Lagos State)
    PC Recruit Nigeria - Our client, a high profiled restaurant located in Victoria Island, Lagos, is recruiting very tall, hardworkin... Read more
    View all

    LATEST JOB VACANCIES


    Video Production and Digital Operations Manager At Clement Ashley Consulting
    Clement Ashley Consulting in (Lagos State)
    Clement Ashley Consulting is a firm of Holistic Development Consultants. We have been offering consulting and recruitment services... Read more

    DevOps Engineer At Branch
    Branch in (Nationwide)
    Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and In... Read more

    Senior Accountant At Brands Optimal Limited
    Brands Optimal Limited in (Lagos State)
    Brands Optimal Limited is a leading experiential marketing agency. We are one of Africa’s leading Experiential Marketing Agency wh... Read more
    View all jobs

    Copyright © 2025 All Right Reserved CVClue
    A Subsidiary of EMINENT INFO TECH VENTURES