Call Centre Agent At Proten International

Job Details

Job Title: Call Centre Agent At Proten International
Organisation: Proten International
Location: Lagos State
Min Work Experience: 2 year(s)
Qualification: OND / HND / B.Sc
Industry: Customer Service
Course: Related Discipline
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Proten International - Our client, a Fintech Company is recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos Mainland, Lagos
Employment Type: Full-time
Industry: Fintech

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.

Requirements

  • Minimum of OND / HND / B.Sc Degree qualification
  • Minimum of 2 years experience in similar role
  • Previous experience in Telesales
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively.

Rumuneration

  • Basic pay - N50,000 Monthly.
  • Performance pay - N20,000 Monthly.

 

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