Call Center Nurse At Sigma Consulting Group

Job Details

Job Title: Call Center Nurse At Sigma Consulting Group
Organisation: Sigma Consulting Group
Location: Lagos State
Min Work Experience: 2-3 year(s)
Qualification: No Specified Qualification
Industry: Medical/ Health Care/ Pharmaceutical
Course: Nursing
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Sigma Consulting Group - Our client, a Health Maintenance Organization (HMO) in Nigeria, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Call Center Nurse

Location: Lagos
Job Type: Full Time

Summary

  • The ideal Candidate would answer and or/initiate customer calls, respond to customer needs in a professional, service-oriented manner and maintain the highest level of customer satisfaction by seeking first call resolution
  • Modelling effective communication skills, the call centre agents must be knowledgeable about the products and services of HMO companies.

Responsibilities

  • Function as an information source through telephonic assistance to members, providers billing agencies, and various company/department staff.
  • Conduct member outreach calls as assigned to proactively educate members on services available (Welcome Calls).
  • Process complaints, following established guidelines.
  • Maintain knowledge of National guidelines, regulations, and departmental policies and practices and maintain accurate documentation for compliance.
  • Answer calls professionally and respond to customer inquiries
  • Identify and escalate priority issues
  • Provide pleasant customer experience through superior customer service methods, problem solving and real-time issue resolution.
  • Interact with provider community and various departments to resolve issues involving the membership and credentialing status.
  • Explain benefits, eligibility status, enrolment processing procedures and status of authorizations and referrals to callers.

Requirements

  • Must be a certified Nurse with 2 to 3 years of experience
  • Good communication / presentation skills (both oral and written)
  • Ability to communicate effectively in both oral and written English language
  • Must be a team player, able to build and maintain effective and collaborative sales and marketing network
  • Must be able to take responsibility and demonstrate high level of integrity in dealing with all stakeholders
  • Knowledge of the operations of the National Health Insurance Scheme (NHIS) and Health Maintenance Organization will be an added advantage
  • Excellent customer relationship skills.

Required Skills:

  • Good Typing Skills
  • Attention to detail
  • Professional development through participation in continuing education and professional Organizations.
  • Ability to analyze Information promptly.
  • Exceptional customer services skills.
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Relevant product knowledge.
  • Must also be good in Coordination, Listening, Scheduling and Teamwork
  • Must possess good administrative skills
  • Superior problem-solving skills.
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