Call Center Agent At ARM Pension Managers (PFA) Limited

Job Details

Job Title: Call Center Agent At ARM Pension Managers (PFA) Limited
Organisation: ARM Pension Managers (PFA) Limited
Location: Lagos State
Min Work Experience: 0-5 year(s)
Qualification: BSc
Industry: Customer Service
Course: Related Discipline
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ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Job Type: Full Time
Department: Customer Experience

Summary

  • Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Requirements

  • A first Degree in a relevant field
  • 0 - 5 years work experience
  • Previous experience in a similar role, and high fluency in Igbo language
  • Excellent verbal & phone communication skills, with active listening
  • Excellent relationship management skills and highly developed emotional intelligence.

 

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