Business Operations Manager At Adexen Recruitment Agency

Job Details

Job Title: Business Operations Manager At Adexen Recruitment Agency
Organisation: Adexen Recruitment Agency
Location: Nationwide
Min Work Experience: 5 year(s)
Qualification: BSc
Industry: Business Strategy/ Management
Course: business-related discipline
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Adexen Recruitment Agency - Our client, a multinational Logistics & Supply Chain company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Business Operations Manager

Location: Lagos, Nigeria

Responsibilities

  • Control the logistics operations by identifying and measuring all critical steps on the operations process to ensure that the minimum operations standards as required.
  • Constant control (identifying, pre alerting and correcting errors) over the many corporate tools (Argos, Ci5, DENDI, IPAKI, RUBIKS, SPOT, Tracking Agent, UPWIND, etc.) in close collaboration with HQ.
  • Preparing and circulating weekly operations KPI
  • Preparing Monthly operations client KPI reports for the Top 20 C&F customers
  • Preparing any other reports that might be required by the Operations Team.
  • Analysing Process KPI vs Actual and working with the team on root cause analysis and corrective actions (monthly)
  • Preparing Monthly Management Risk report to cover DENDI actuals vs target, Debit Disbursement actual vs target, Customs Risk actuals vs targets
  • Analysing customer complaints; working with QHSE on the root cause for presentation to Management (Monthly)
  • Preparing weekly analysis on the actual volume and GM generated by the C&F business vs budget
  • Daily File Opening Report, analysing information and reporting on daily status per activity/site/client/etc for TEUs/Tons
  • Daily file Invoicing Report, analysing information and reporting on daily status per activity/site/client/etc for GM and TEUs.
  • Preparing Yearly YEF and Budget with HOD Logistics.
  • Analysing Market Statistics as provided by the HOD with emphasis on market share, top importers, competition information and market trends
  • Disbursement; Analysing information and reporting on risk levels per COM/client/site so issues can be identified, standardized, prioritized, analysed and resolved - three times a week
  • DENDI; Analysing information and reporting on risk levels per COM/client/shipping line so issues can be identified, standardized, prioritized, analysed and resolved - weekly
  • Customs Risk; Analysing information and reporting on risk levels per COM/client so issues can be identified, standardized, prioritized, analysed and resolved – monthly
  • Implement with approval from Operations Manager, specific control on major potential risks (temporary import, direct delivery, exemption process…) and perform a monthly follow-up to ensure that the control is effective
  • Alert management in case of significant operational issue (huge impact on quality of service, on invoicing, on sensitive clients...)
  • Inform his management of any information relevant regarding our business activity or environment.

Desired Skills and Experience

  • Minimum BSc Degree Holder with over 5 years’ experience in business data analysis
  • Advanced Use Computer (Microsoft Outlook, Word, Excel, PowerPoint, Power BI, Teams, etc.)
  • Self-Starter
  • Can work autonomously
  • Data Mining ability to obtain the required information for business decision
  • Team player
  • Analytical
  • Good communicator (written, oral and in presentations).

Note: We thank all applicants however only those selected will be contacted.

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