Adexen Recruitment Agency - Our client, a multinational Logistics & Supply Chain company is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Business Operations Manager
Location: Lagos, Nigeria
Control the logistics operations by identifying and measuring all critical steps on the operations process to ensure that the minimum operations standards as required.
Constant control (identifying, pre alerting and correcting errors) over the many corporate tools (Argos, Ci5, DENDI, IPAKI, RUBIKS, SPOT, Tracking Agent, UPWIND, etc.) in close collaboration with HQ.
Preparing and circulating weekly operations KPI
Preparing Monthly operations client KPI reports for the Top 20 C&F customers
Preparing any other reports that might be required by the Operations Team.
Analysing Process KPI vs Actual and working with the team on root cause analysis and corrective actions (monthly)
Preparing Monthly Management Risk report to cover DENDI actuals vs target, Debit Disbursement actual vs target, Customs Risk actuals vs targets
Analysing customer complaints; working with QHSE on the root cause for presentation to Management (Monthly)
Preparing weekly analysis on the actual volume and GM generated by the C&F business vs budget
Daily File Opening Report, analysing information and reporting on daily status per activity/site/client/etc for TEUs/Tons
Daily file Invoicing Report, analysing information and reporting on daily status per activity/site/client/etc for GM and TEUs.
Preparing Yearly YEF and Budget with HOD Logistics.
Analysing Market Statistics as provided by the HOD with emphasis on market share, top importers, competition information and market trends
Disbursement; Analysing information and reporting on risk levels per COM/client/site so issues can be identified, standardized, prioritized, analysed and resolved - three times a week
DENDI; Analysing information and reporting on risk levels per COM/client/shipping line so issues can be identified, standardized, prioritized, analysed and resolved - weekly
Customs Risk; Analysing information and reporting on risk levels per COM/client so issues can be identified, standardized, prioritized, analysed and resolved – monthly
Implement with approval from Operations Manager, specific control on major potential risks (temporary import, direct delivery, exemption process…) and perform a monthly follow-up to ensure that the control is effective
Alert management in case of significant operational issue (huge impact on quality of service, on invoicing, on sensitive clients...)
Inform his management of any information relevant regarding our business activity or environment.
Desired Skills and Experience
Minimum BSc Degree Holder with over 5 years’ experience in business data analysis
Advanced Use Computer (Microsoft Outlook, Word, Excel, PowerPoint, Power BI, Teams, etc.)
Can work autonomously
Data Mining ability to obtain the required information for business decision
Good communicator (written, oral and in presentations).
Note: We thank all applicants however only those selected will be contacted.