Branch Service Associate (Transaction Officer / Customer Service Role) At Workforce Group

Job Details

Job Title: Branch Service Associate (Transaction Officer / Customer Service Role) At Workforce Group
Organisation: Workforce Group
Location: Lagos State
Min Work Experience: Not Specified year(s)
Qualification: BSC/HND
Industry: Customer Service
Course: Related Discipline
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Workforce Group - Our client, a key player in the Finance sector is currently recruiting to fill the position below:

Job Title: Branch Service Associate (Transaction Officer / Customer Service Role)

Slots: 3 Openings
Location: Apapa, Lagos Island, Ikeja - Lagos
Employment Type: Full-time

Responsibilities

  • Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
  • Anticipate customer needs by studying services, products, and proper customer processes and procedures
  • Record all customer and end-user calls in order to improve service and products provided by the company
  • Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
  • Understand how to use the company knowledge base to prepare for each customer interaction while taking
  • detailed notes
  • Prevent the escalation of customer issues by collecting and analyzing information provided before interacting with the customer.

Requirements

  • B.Sc (Minimum of Second Class Lower) / HND (Minimum of Lower Credit) degree in any field
  • Outstanding interpersonal and communication skills
  • Customer service oriented with exceptional sales skills
  • 28 years and below.

 

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