Bilingual Customer Service Executive (English & French) At Interra Networks Limited

Job Details

Job Title: Bilingual Customer Service Executive (English & French) At Interra Networks Limited
Organisation: Interra Networks Limited
Location: Abuja
Min Work Experience: No Specified year(s)
Qualification: B.Sc / B.A / HND
Industry: Customer Service
Course: Languages and any Social Science courses
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Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.

We are recruiting to fill the position below

Job Title: Bilingual Customer Service Executive (English & French)

Location: Abuja
Job Type: Full Time

Job Description

  • We are currently looking for a Bilingual Call Centre Agents! The Bilingual (English & French) Call Centre Agent will be responsible for day-to-day customer service responsibilities within our Contact Center
  • Customers are the heart and soul of everything we do at iNterra
  • The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.

Requirements

  • Minimum of a B.Sc / B.A / HND in Languages and any Social Science courses
  • S/he must have good understanding of English and French Languages.
  • Must be able to read, speak and write English and French languages.
  • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
  • Proficient in usage of Microsoft packages.
  • Knowledge of customer service telephony and technology.
  • Little or no experience in contact center or customer service environment would not be a problem.
  • Good data entry and typing skills.
  • Excellent communication skills
  • Ability to understand individual differences.
  • Problem solving skills.
  • Should be able to work Mondays to Fridays and at any other time required.
  • Proficiency in driving Sales will be an added advantage.

Key Competencies:

  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Problem analysis and problem-solving skills.
  • Customer Service Orientation.
  • Organization skills.
  • Attention to details.
  • Good Judgmental skills.
  • Team work.
  • Stress tolerance.
  • Time management skills.

Salary

  • N50,000 monthly.
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